Refund Policy

We thank you for your purchases at Happy Pet Needs online store. We offer our customers a clear and flexible return policy that gives you the opportunity to make your purchases with peace of mind.

Price List

• All product and service prices include VAT.

• Shipping is free for orders over $45. For orders under this value, delivery costs will be added during checkout.

• Prices are determined according to the current price list. HappyPetNeeds.com reserves the right to modify the price list at any time.

 

Return Instructions

 

At HappyPetNeeds.com, we aim to provide high-quality products for your beloved pets. However, if you are not satisfied with your purchase, you may return the product within 30 days of receipt.

 

Eligibility for Returns:

• The product must be unused and in its original condition.

• Returns must include the original packaging and all parts of the product.

 

Return Process:

1. Notify Us: Contact our customer service at info@happypetneeds.com to initiate a return. Provide details of your order and the product(s) you wish to return.

2. Follow Instructions: You will receive detailed instructions for completing your return.

3. Return Shipment: Once we receive the returned product, it will be inspected to ensure it meets the return eligibility criteria.

4. Refund: Upon approval, we will refund the purchase price using your original payment method.

 

Important Notes:

• The customer is responsible for return shipping costs unless the product is defective or faulty.

• Orders cannot be canceled once they have been shipped. However, you may exercise your right to return the product after receiving it.

• Refunds are processed within 1-3 business days of receiving and inspecting the returned product.

 

Unclaimed Packages

• It is the customer’s responsibility to collect their order from the designated collection point within the specified time.

• If an order is not collected, it may be destroyed by the shipping carrier, and the payment will not be refunded.

• Returns and reshipments involve significant costs, which HappyPetNeeds.com cannot cover for unclaimed packages.

 

Complaints

 

If there is a defect in the product, please contact us immediately at info@happypetneeds.com.

• HappyPetNeeds.com will cover direct costs incurred in returning defective products.

We are dedicated to providing the best service for you and your pets. If you have any questions about our refund policy or need help with a return, don’t hesitate to reach out to us.